Services: Usability research

Create better user experiences

You want your website and digital products to provide great experiences for your audiences. We can help you identify opportunities and spot any problems, then provide guidance on what to do next.

We have a flexible toolset, including in-person and remote usability testing, visitor and audience surveys, heatmaps and behaviour recordings.

  • If you’re improving your current website or embarking on a redesign, you need to understand your strengths and weaknesses.

    We’ll audit your digital products and provide actionable recommendations.

  • What do your most important online visitors really think? We’ll find out with on-page website surveys and moderated testing.

    You’ll get a clear understanding of how your audiences behave and opportunities for improvement.

  • We test for a wide range of accessibility concerns across desktop and mobile. Make sure you’re delivering the best experience for all users, regardless of their circumstances.

Collaborating with their knowledgeable team was a joy, as they expertly guided us through each phase based on the data they found. These critical insights formed a key report that became the roadmap for an online transformation.
— Emily Dodgson, Henry Moore Foundation